We want your experience with Murkee to feel easy, clear, and stress-free. Please read through the guidelines below before placing an order. All items purchased during a sale or using a discount are final and cannot be returned, exchanged, or refunded.
Since our collection is made to order to reduce waste, all sales are final. If your order arrives with a quality concern or a major sizing discrepancy, contact us and we will assist you with a solution.
Exchanges are accepted on unused, unwashed items within 7 days of delivery. Only one exchange per order is permitted.
Email us at infomurkee@gmail.com and mention your Order ID along with the size you would like to exchange for.
There is a ₹100 exchange fee, covering one-way shipping.
We attempt pickup twice. If unsuccessful, you may need to ship the item back to our studio address.
Exchanges are shipped after QC verification. The full process usually takes 7–9 days.
If the size you want is out of stock, you may opt for store credit (valid for 50 days) or exchange for a different product.
You can cancel your order within 24 hours or before it has been processed or dispatched. Once the parcel is on its way, cancellations will no longer be accepted. Since our processing begins quickly, we recommend reaching out at the earliest. To request a cancellation, please write to us at infomurkee@gmail.com. Refunds for cancelled orders will be processed and reflected in your bank account within 7 business days.
If reverse pickup is unavailable for your location, we will inform you. You may ship the product back to us via any reliable courier service, and your exchange will be processed once received.
If your order arrives damaged, incomplete, or incorrect, please email us within 48 hours of delivery with photos and a short description. Claims raised after 48 hours cannot be accepted.
For any assistance, email us at infomurkee@gmail.com. Our support hours are Monday – Saturday, 9 AM – 6 PM.